CEX.io Login: Quick Guide to Signing In, Troubleshooting & Security

Overview: This guide explains how to log into your CEX.io account (web and mobile), common login issues and how to recover access, plus practical security tips including two-factor authentication (2FA) and suspicious activity steps.

How to sign in (step-by-step)

1. Open the CEX.io website or launch the CEX.io mobile app.
2. Click or tap Log in (or Sign in) at the top-right corner.
3. Enter the email address you registered with and your password.
4. If you have Two-Factor Authentication enabled, enter the 6-digit code from your authenticator app or SMS message.
5. Optionally, use the Remember me checkbox on a private device to reduce repeated sign-ins.
6. After successful entry, you will be directed to your dashboard or trading page.

Troubleshooting common login problems

Can't sign in? Try these quick checks first:

• Double-check your email for typos and ensure you're using the email registered with CEX.io.
• Verify your password — if unsure, use Forgot password to reset it via the registered email.
• Clear browser cache/cookies or try an incognito/private window. Sometimes extensions block login flows.
• Try the mobile app if the web login fails (or vice versa).
• If 2FA codes fail, ensure your authenticator app clock is synced to network time.

Account recovery & password reset

If you cannot access your account, use the Forgot password link on the login page to request a reset email. Follow the link in the email to create a new password. If you don’t receive the email, check the spam folder and confirm the address you entered.

For lost 2FA access (lost device or removed app), follow CEX.io's account recovery process — typically you will be asked to provide identity verification (photo ID, selfie, and any requested details). Keep copies of verification documents ready to speed up resolution.

Two-Factor Authentication (2FA) — best practices

• Enable 2FA using an authenticator app (Google Authenticator, Authy) rather than SMS for stronger security.
• Save backup/recovery codes in a secure offline location when enabling 2FA.
• If switching to a new phone, transfer your authenticator tokens or disable 2FA temporarily and re-enable after setup.

Security tips

• Use a strong, unique password per account and consider a password manager.
• Beware of phishing emails: never click suspicious links or share your password or 2FA codes.
• Enable account notifications to receive alerts for unfamiliar logins or withdrawal attempts.

FAQ

Q: I didn’t get the password reset email. What should I do?

A: Check spam/promotions folders, confirm you used the registered email, wait a few minutes, then retry. If still missing, contact CEX.io support.

Q: My 2FA app was deleted — how do I regain access?

A: Use your saved backup codes. If you don’t have them, follow CEX.io’s 2FA recovery which may require ID verification.

Q: Is SMS 2FA secure?

A: SMS is better than nothing but susceptible to SIM-swapping — authenticator apps are recommended.